Last updated: September 18, 2026
Roseway Resident Services (“Roseway,” “we,” “us,” or “our”) provides resident experience, retention, and event programming for multifamily communities across the country. This Privacy Policy explains what information we collect through rosewayrs.com (the “Site”), how we use it, and the choices available to you.
1. Information We Collect
We collect information in a few different ways, depending on how you interact with the Site:
- Contact and inquiry information. When you submit our contact form, we collect details such as your name, email address, phone number, property name and type, and the reason for your inquiry.
- Resident Experience Check submissions. If you complete our resident experience assessment, we collect your responses along with contact information needed to deliver your results.
- Newsletter and blog subscriptions. If you sign up to receive resident-retention tips and program updates, we collect your email address.
- Donation information. Donations to the Roseway Foundation are processed through Stripe, our third-party payment processor. We do not collect or store full payment card numbers; Stripe handles that information under its own privacy and security practices.
- Usage data. Like most websites, we automatically collect standard technical information, such as your browser type, device type, pages visited, and referring URLs, generally through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to: respond to inquiries and follow up on service requests; deliver resident experience assessment results and recommendations; process and acknowledge donations; send newsletter content and program updates to subscribers who opt in; operate, maintain, and improve the Site; and comply with applicable legal obligations.
3. Cookies and Tracking Technologies
The Site uses cookies and similar technologies to keep core features working, remember your preferences, and understand how visitors use the Site so we can improve it. You can control or disable cookies through your browser settings; doing so may affect how parts of the Site function.
4. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances: with service providers who help us operate the Site and deliver our services, such as our hosting provider, form and email tools, and Stripe for donation processing; with property management partners when necessary to deliver services you have requested on their behalf; when required by law, regulation, or legal process; and in connection with a business transaction such as a merger or acquisition, subject to the same protections described in this policy.
5. Data Security
We use reasonable administrative and technical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain accurate business records, and meet our legal and contractual obligations, after which it is deleted or de-identified.
7. Your Rights and Choices
You may ask us to access, correct, or delete the personal information we hold about you, and you may unsubscribe from marketing or newsletter emails at any time using the link in those emails or by contacting us directly. Depending on your state of residence, you may have additional rights under laws such as the California Consumer Privacy Act. To exercise any of these rights, contact us using the details below.
8. Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Third-Party Links
The Site may link to third-party websites, including social media platforms and our donation processor. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies directly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the “Last updated” date above will reflect the most recent revision.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at info@rosewayrs.com.